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Exchange and Replacement Policy

Exchange and Replacement Policy

At Infonity Group, we are committed to ensuring your satisfaction with every purchase. If you receive a defective or damaged item, we offer a hassle-free Exchange and Replacement Policy to address your concerns promptly.

1. Eligibility for Exchange and Replacement:

Items eligible for exchange or replacement include those that are defective, damaged, or received in error.

Products must be unused, in their original packaging, and in the same condition as when you received them to qualify for an exchange or replacement.

2. Initiation of Exchange or Replacement:

If you wish to exchange or replace an item, please contact our customer support team within 7 days of receiving your order. You can reach us via email at [support@infonitygroup.com] (mail to:support@infonitygroup.com) or through our website's contact form.

Please provide your order number, details of the issue, and any relevant information about the product.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or received in error.

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items to ensure safe and reliable return delivery.

4. Inspection and Approval :

Once we receive your returned item, our team will inspect it to verify the eligibility for exchange or replacement.

If the item meets the criteria, we will proceed with processing your exchange or replacement order.

5. Product Availability :

Exchanges and replacements are subject to product availability. If the desired item is out of stock, we will provide a comparable alternative or issue a store credit for future purchases.

6. Defective or Damaged Items :

If you receive a defective or damaged item, please contact us immediately upon receipt to arrange for an exchange or replacement.

We may request photo evidence or a detailed description of the issue to expedite the resolution process.

7. Manufacturer's Warranty :

Products covered by a manufacturer's warranty are subject to the terms and conditions specified by the manufacturer. Please refer to the warranty documentation included with your purchase for details.

8. Contact Us

If you have any questions, concerns, or inquiries regarding our Exchange and Replacement Policy, please don't hesitate to contact our customer support team at [support@infonitygroup.com] (mail to:support@infonitygroup.com).

By shopping with us, you agree to abide by the terms of this Exchange and Replacement Policy.